Statement from Warwick Hotels and Resorts : COVID-19 Update
Last Update on April 16, 2020
As a valued guest, we thank you for your loyalty and trust in us during your travels. At Warwick Hotels and Resorts, the comfort, safety and health of our guests and colleagues are always our top priority, and especially in light of the increased uncertainty around COVID-19.
Your Travel Safety
We would like to reassure you that we are supplementing a rigorous health and safety protocol on top of our existing high standards of health and safety with coronavirus-specific guidance, procedures and training. These measures are in place to ensure a safe and comfortable environment for you whenever you visit any one of our hotels. We continue to monitor information from WHO and CDC to ensure that our actions and precautions are comprehensive.
Your Travel Flexibility
We remain committed to providing you the most flexibility in your travel plans as possible. In light of these circumstances, we are giving additional options in our booking policies:
- Existing reservations. For guests attempting to cancel an existing reservation on a non-refundable rate arriving on or before May 31, 2020, guests can change the reservation for an alternative stay date within one year of the original arrival date. If the new travel date rates are higher, Guests are subject to pay the prevailing rate.
- For all meetings, group bookings and business & social events please contact the hotel’s sales office for alternative arrangements.
- These above mentioned changes apply to direct bookings only. Please kindly contact our hotel’s reservations team or go to www.warwickhotels.com to make any changes to your reservations.
- For any bookings through third parties such as Online Travel Agencies, wholesaler agencies please contact the booking providers and/or representatives.
We recognize and appreciate your trust in us and we endeavor – now more than ever - to provide you with the peace of mind when you choose to stay with Warwick Hotels & Resorts.
Rest assured that at Warwick Hotels & Resorts, we understand that customers feel some uncertainty and anxiety about booking future travel. Therefore, we trust that the temporary changes in pricing and cancellation policy brings you comfort. We apologize for an inconvenience this may have caused.