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Warwick Cares Program

Introduction

Warwick Hotels and Resorts (WHR) is committed during the COVID-19 health crisis to follow the health and safety guidelines and best practices for the hotel industry in accordance with Center for Disease Control (CDC) guidelines, and the American Hotel and Lodging Association. 

These new initiatives on hotel cleaning practice, social interactions, and workplace protocol will ensure transparency throughout our guest’s journey. Our approach with enhanced protocols, policies, procedures and training are designed to provide peace of mind to both our guests and staff members.
 

Important Note

Customers should review state government guidance to confirm eligibility to travel and to stay at a hotel. Face coverings are required in all indoor public areas. Some hotel facilities or services may not be available during your stay.

 

Guest Arrival

  • When arriving at the hotel, our guests will be dropped off at 3015 Oak Lawn Avenue, If the guest has their own transportation, hotel parking will be located in the back of the hotel off Cedar Springs. If there is a line (queue) on the front drive, we recommend each guest practice social distancing and remain at least six feet away from other groups or people not traveling with them. 

 

Parking

Hotel offers Valet Parking only which is located off Cedar Springs.

  • Hotel parking is managed by our Valet Service. Fees associated with valet parking excluding taxes:
    •     Daily - $15.00
    •     Overnight - $32.00

 

Reception / Front Desk

  • During the check in process:
    •      Each guest will be asked for their email address with consent allowing us to electronically provide hotel receipts.
    •      Credit Card authorization and Express Check Out forms will be completed to minimize interaction with our guests. 

 

Rooms

  • We have adopted a policy of “keep right” in the hallways for guests and staff to minimize interaction.
  • Within the guest room, we have enhanced and thorough cleaning protocols including a 24 hour waiting period between guests. All linens and high touch areas have been thoroughly cleaned with chemicals aimed at COVID-19 prevention. 
  • In order to minimize interaction, Housekeeping services will be provided only on the third day of your stay.  Rooms will be cleaned with our enhanced and thorough cleaning protocols upon departure.  Should you need additional towels or sheets during your stay, please contact Guest Services.
  • Coffee Machines will be available in guest rooms, and all requested amenities will be placed outside guest room door upon request.
  • No Gathering Policy and Non-Registered Persons Visitation Policy:
    For the well-being and safety of our guests, gatherings and loud disturbances of any kind in the guest rooms or on the guest room floors are prohibited at all times. A gathering is defined as five or more non-registered guests visiting or gathered in the guest room at any time. In the event of a reported disturbance, we will reiterate our policy and ask for compliance. Should the disturbance persist, the guests in violation of our policy will be asked to leave the hotel immediately and without refund. The registered hotel guest(s) is responsible for all persons visiting.  
     

Food and Beverage

  • During this time, The Landmark Restaurant will exclusively be open for Breakfast and Lunch with a limited menu.
    • Breakfast
      • Monday - Friday from 6:30 am to 11:00 am
      • Saturday and Sunday from 7:00 am to 11:00 am
    • Lunch
      • Monday - Saturday from 11:00 am to 2:00 pm
    • Brunch
      •  Sunday from 11:00 am – 2:00 pm
  • The Library Bar will be open with a limited menu Sunday through Friday at 2:00 pm and on Saturday at 1:00 pm. Happy Hour formula remains the same and is available from Sunday through Thursday from 4:00 – 7:00 pm, wines by the glass and signature cocktails are half off. 
  • Food delivery by outside parties including delivery services, must adhere to Warwick Hotels and Resort policy including designated pick up areas for the guest to meet delivery service. 
  • The hotel offers limited door drop room service. Details will be provided by hotel reception / front desk. 


Facilities

  • Fitness Centre – To minimize interaction, we will allow only limited guests in our fitness centre at one time and reservations must be made prior to using the facility to allow for additional cleaning by our staff, and managing time allocation between visits. 
     

Guest Laundry

  • Our Laundry service will remain available during this time period, and efforts have been made to ensure COVID-19 guidance is achieved.