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Hotel Policies

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Hotel Policies

Cancelation policy: Reservation must be cancelled 48 hours prior to arrival to avoid a penalty of 1 night including tax.

Guarantee policy: every reservation must be guaranteed with a valid credit card number. No deposit required.

Best rate guarantee:

Warwick Hotels and Resorts guarantees guests will find the best rates available at WarwickHotels.com. If a lower published rate appears on another website within 12 hours of a confirmed booking, Warwick will not only match it, but it will offer an additional 10% off the room rate for the entire stay. Additionally, booking on WarwickHotels.com also entitles guests to Best Rate Guarantee benefits, including more flexible cancellation polices and no pre-payment, booking or hidden fees. 

Deposit policy:

Please note that the same credit card used for the reservation has to be presented upon check-in.

Please note that on arrival the hotel will ask for a refundable deposit by credit card or in cash to cover possible extras consumed during your stay.

Privacy Policy Statements:

Your privacy is very important to Warwick Hotels and Resorts. To help protect your privacy, we adhere to the following guidelines:

  • Personal Information We Collect - This website will explicitly ask when it needs information that personally identifies our customers or allows it to contact our customers (“Personal Information”).  Personal Information can include, your name, address, age, gender, payment information, such as a credit card number, information related to your reservation, guest preferences, participation in a membership or loyalty program, if applicable, marketing and communication preferences.  For travel professionals, you can review and edit the Personal Information you provided at this website by visiting http://www.warwickhotels.com/.  You will be asked to enter your Travel Agent/IATA number and email address before viewing your Personal Information.
  • How We Collect Personal Information - Our customers should also be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”.  A “cookie” is a small text file created by a website that is stored in your computer.  Cookies provide a way for the website to recognize you and keep tract or your individual preferences.  We use cookies to ensure the integrity of the registration process and to enhancing your visit to our website. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.  One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a webpage, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits.  This simplifies the process of delivering relevant content, eases site navigation and so on.  When you return to the website, the information you previously provided can be retrieved, so you can easily use the site’s feature that you customize.  If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. If you do not block the use of cookies on your computer, you will be deemed to have consented to the use of such a cookie by Warwick Hotels and Resorts.  
  • Why We Collect Personal Information – This website and its service providers collect Personal Information to assist us in securing your reservation at one of our Warwick Hotels and Resorts properties and further allows us to contact you in relation to your reservation.  Personal Information collected will be shared among our various properties.  We may also use your Personal Information to send you periodic newsletters to inform our customers of new features, services, and products being offered by Warwick Hotels and Resorts. 
  • Personal Information Provided to Third Party Providers – Personal Information collected by this website may be sent to certain third party providers that work with the Warwick Hotels and Resorts to assist in providing marketing materials and periodic newsletters to our customers (“Secondary Use”).   Personal Information used for a Secondary Use shall be done only upon your affirmative selection to receive such information.    Third party providers working with the Warwick Hotels and Resorts are contractually obligated to protect your Personal Information.  
  • Disclosure of Personal Information – Warwick Hotels and Resorts may disclose Personal Information  under the following circumstances:  (i) to comply with applicable laws; (ii) to comply with and respond to legal process served on Warwick Hotels and Resorts or any of its subsidiaries or affiliate companies or the website; (iii) to protect and defend the rights or property of Warwick Hotels and Resorts or any of its subsidiaries or affiliate companies or this website, and (iv) to protect the personal safety of users of Warwick Hotels and Resorts’ hotels, the website, guests, employees or the public.
  • Protection of Personal Information.  Warwick Hotels and Resorts use security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure.  We store Personal Information in secure locations and on computers with limited access and which are located in controlled facilities.
  • Newsletter – If you did not object to the use of your e-mail address for advertising purposes when making your reservation or at a later point in time, we will store your e-mail address and use this to send you our newsletter to inform you about attractive offers and the special offers of our member hotels.  We will not pass on your e-mail address to third parties.  You may cancel our newsletter at any time using the link given in each edition of the newsletter; this will be free of charge to you, apart from the standard connection fees. We will then delete your e-mail address from our e-mail distribution list.  If you subscribe to the newsletter, you agree Terms & Conditions, and must be at least eighteen (18) years old to subscribe.
  • Contact Form – Data in our contact form is not encrypted.  Please do not send any confidential data through the contact form.  If you have entered data in our contact form we will use this data to communicate with you.  The information in our contact form will not be passed along to third parties.
  • Third-Party Websites and Services – Our website contains links to third party websites, including, but not limited to, Facebook, Twitter, Pinterest, Google+, Instagram and Linkedin. We are not responsible for the collection use, maintenance, sharing or disclosure of data and information by such third parties.  If you chose to use such sites and provide your Personal Information, the privacy policies and terms of service on those sites are applicable.  You should review the individual privacy policies and other service agreements applicable to those third parties prior to submitting your Personal Information.   
  • Concerns about the Privacy Policy - If you have any concerns about the Personal Information we collect and retain about you please contact Warwick Hotels and Resorts by e-mail at privacy@warwickhotels.com and we will use all commercially reasonable efforts to promptly determine and correct the problem. 
  • Revising Your Personal Information – If at any time you want update or change your Personal Information, you can do so by contacting privacy@warwickhotels.com
  • International Transfer of Personal Information – As an international company, you agree that we may share your personal information among the various Warwick Hotels and Resorts worldwide, our service providers and other third parties which may be located in different parts of the world.  Each country served by Warwick Hotels and Resorts has different laws concerning protecting your personal information.  Warwick Hotels and Resorts will take appropriate steps to protect your Personal Information in accordance with our Privacy Policy and in compliance with the requirements of applicable law.
  • Changes to Our Privacy Policy – Our Privacy Policy may change from time to time.  Any change to our Privacy Policy will be posted on our website (www.warwickhotels.com).  Your continued use of the website or any of our products and services will constitute your acceptances to the updated Privacy Policy