Hotel Policies & Terms and Conditions
- Check-in & Check-out
- Standard Check-in Time: 5:00 PM
- Standard Check-out Time: 1:00 PM
- Policy: Early check-in and late check-out are strictly subject to room availability and may incur additional charges.
- Booking & Payment
- Guarantee: All reservations must be secured with a valid credit card or full prepayment.
- Rates: Rates are specified per room, per night, and include all applicable taxes unless otherwise noted at the time of booking.
- Promotions: Offers and special promotions are subject to availability and may require advance booking.
- Cancellations & Modifications
- Cancellation Policy: Cancellation and refund policies are dependent on the rate type booked and will be clearly specified during the reservation process.
- Modifications: Changes to reservations are allowed only based on current availability and the conditions of the original rate booked.
- Identification & Residency Requirements
- Required ID: Guests must present a valid government-issued photo ID that matches the name on the reservation upon check-in.
- Non-Saudi Residents: Non-Saudi residents are required to present a valid residence permit (Iqama) at check-in.
- Children and Extra Bed Policy
- Children: Children of all ages are welcome at the hotel.
- Cots/Extra Beds: Baby cots and extra beds are subject to availability.
- Charges: Extra beds may incur additional charges, depending on the room size.
- Limit: The maximum number of extra beds or cots permitted in a room is subject to the specific room type booked.
- No-show & Early Departure
- Charges: Failure to arrive for a confirmed reservation (no-show) or early departure from the hotel may result in charges equivalent to the total cost of the stay, depending on the agreed-upon reservation terms.
- Charges: Failure to arrive for a confirmed reservation (no-show) or early departure from the hotel may result in charges equivalent to the total cost of the stay, depending on the agreed-upon reservation terms.
- Liability
- Personal Property: The hotel assumes no responsibility for the loss, theft, or damage of personal belongings, including items left in the room or public areas.
- Damages: Guests will be held financially responsible for any damages caused to hotel property, furnishings, or equipment during their stay.
- Pets
- Policy: Pets are strictly not allowed on the premises unless a specific pet-friendly room policy has been specified and confirmed.
- Policy: Pets are strictly not allowed on the premises unless a specific pet-friendly room policy has been specified and confirmed.
- Special Requests
- Requests: All special requests (such as specific room location, bed type, etc.) are subject to availability and cannot be guaranteed.
- Requests: All special requests (such as specific room location, bed type, etc.) are subject to availability and cannot be guaranteed.
- Promotions & Discounts
- Usage: Offers, discounts, and promotions cannot be combined with any other offers or vouchers unless explicitly stated otherwise.
- Value: Offers are non-transferable and cannot be redeemed for cash or credit.
- Force Majeure
- Waiver: The hotel will not be held liable for any failure to fulfill its obligations due to events beyond its reasonable control, including, but not limited to, natural disasters, acts of war, governmental restrictions, or other emergencies.
- Waiver: The hotel will not be held liable for any failure to fulfill its obligations due to events beyond its reasonable control, including, but not limited to, natural disasters, acts of war, governmental restrictions, or other emergencies.
- Governing Law
- Jurisdiction: These terms and conditions are governed by and shall be construed in accordance with the laws of the Kingdom of Saudi Arabia.