Warwick Cares Program

Introduction

Warwick Le Lagon- Vanuatu is committed during the COVID-19 health crisis to follow the health and safety guidelines and best practices for the hotel industry in accordance with Center for Disease Control (CDC) guidelines, and the Vanuatu Tourism Industry COVID safe operations.

These new initiatives on hotel cleaning practice, social interactions, and workplace protocol will ensure transparency throughout our guest’s journey. Our approach with enhanced protocols, policies, procedures and training are designed to provide peace of mind to both our guests and staff members.

 

Guest Arrival

• When arriving at the Resort, our guests will be dropped off at the front entrance door.  If the guest has their own transportation, the security at the front entrance gate will advise the guests where to park.  If there is a line (queue) on the front drive, we recommend each guest practice social distancing and remain at least 2 meters away from other groups or people not traveling with them.
• If the guest is in need of assistance with luggage, the bellman will handle the request with gloves and other appropriate Personal Protective Equipment (PPE).
• Entry to the Resort will be clearly marked for appropriate social distancing, and where possible, encourage a one-way guest flow.
• Hand sanitizers are stationed for your use.  
• Temperature control on arrival of guests

Parking

• The Resort has an onsite complementary parking lot available, which the guest can use for self-parking.

 

Reception / Front Desk

• Signs within the lobby will clearly mark the appropriate path to the reception desk to include place holders to encourage one-way guest flow and social distancing between guests in line (queue).
• All room keys prior to being provided to our guests will be completely sanitized and out of circulation for a minimum of 24 hours.
• Partitions will separate guest / agent at each station.
• Employees will wear a face mask and gloves.
• Hand sanitizers are stationed for your use.  

 

• Check in process:
  • Non-Prepaid Reservation will require full registration upon arrival
• During the check in process:
  • Each guest will be asked for their email address with consent allowing us to electronically provide hotel receipts.
  • Credit Card authorization and Deposit forms will be completed to minimize interaction with our guests.
  • Prior to departure, the hotel will reach out to our guest regarding expected departure time allowing the hotel to confirm transportation needs and minimizing gathering on the front drive.

 

Rooms

• We have adopted a policy of “keep right” in the hallways for guests and staff to minimize interaction.
• Within the guest room, we have enhanced and thorough cleaning protocols including a 24 hour waiting period between guests. All linens and high touch areas have been thoroughly cleaned with chemicals aimed at COVID-19 prevention.
• Housekeeping services have been modified and we ask guest to vacate the room once housekeeping is required to clean the room.

 

Concierge

• Partitions will separate guest / agent at each station.
• Employees will wear a face mask and gloves.
• Hand sanitizers are stationed for your use.  

 

Food and Beverage

• During this time, we have suspended buffet service in all our restaurants in compliance with local government regulations.
• Outlets floor plans and seating arrangement have been revised to allow for physical distancing.
• We have removed all items from tables to avoid high touch surfaces. These items will be available upon request.

 

Facilities

• Fitness Centre – To minimize interaction, we will allow only limited guests in our fitness centre at one time and reservations must be made prior to using the facility to allow for additional cleaning by our staff, and managing time allocation between visits. Pool – Swimming pool seating will be reconfigured to allow at least 2 meters of distance between our guests. Spa –To minimize interaction, we will allow only limited guests in our spa services at one time and reservations must be made prior to using the spa.

 

Guest Laundry

• Our Laundry service will remain available during this time period, and efforts have been made to ensure COVID-19 guidance is achieved. To use this service, obtain laundry bag and valet form from the guest room closet. Place completed form in the laundry bag along with clothing.  The bag must be placed on the main entrance door and phone the Reception for collection. Cleaned clothes will be dropped outside guest room upon request from the guest once they return to their room.