Terms and Conditions of Services
1. Any person wishing to make a reservation for themselves or for a third party (hereinafter the "Customer") in one of the establishments of the Warwick Hotels & Resorts group in France (the WARWICK PARIS Hotel, the WESTMINSTER Hotel or the WARWICK REINE ASTRID tourist residence), (hereinafter the "Hotel") and using the Hotel's dedicated website (hereinafter the "Site") must be at least 18 years old and have the capacity to enter into contracts in accordance with the law.
2. The Customer may book a maximum of nine (9) rooms per reservation on the Site, on an individual basis and for his/her personal needs.
For all reservations relating to business groups, meetings, seminars, etc., please visit the Meetings & Events section of the Hotel's Site. For any reservation identified on the Site of more than nine (9) rooms, the Hotel reserves the right to modify the price and these general terms and conditions of service (hereinafter the "General Terms and Conditions").
3. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for any reason attributable to the Customer shall result in the cancellation of the reservation at the Customer's expense, without prejudice to any civil or criminal action against the Customer.
ARTICLE 1: PURPOSE
These General Terms and Conditions define the rights and obligations of the parties in the context of (i) the remote reservation of accommodation rooms offered by the Hotel and (ii) additional services to the room reservation, listed separately on the Site, such as breakfast, etc. (hereinafter referred to individually and/or jointly as the "Services"). They apply to all reservations made via the Internet using the Hotel's Site.
They are supplemented by provisions specific to each Hotel and to each reservation according to the dates and rates, which are present on the Site at the time of reservation (hereinafter referred to as the "Special Conditions"). In the event of any contradiction between the Special Terms and Conditions and the General Terms and Conditions, the Special Terms and Conditions shall prevail for the reservation in question.
ARTICLE 2: GENERAL PROVISIONS
2.1 These General Terms and Conditions apply throughout the period during which the Services are made available online by the Hotel on the Site.
The Customer is invited to read them carefully before making any reservation, as their prior acceptance is mandatory in order to validate the reservation of any Service offered on the Site.
The Customer is invited to save and print them.
2.2 The Hotel reserves the right to add to or modify the General Terms and Conditions at any time by publishing a new version on the Site, which shall automatically apply as soon as it is put online.
2.3 The General Terms and Conditions applicable to a given reservation are those in force on the date of said reservation by the Customer.
ARTICLE 3: CONCLUSION OF THE ONLINE CONTRACT
3.1 Choice of Services by the Customer :
The Customer chooses the Services presented under his/her sole responsibility, and alone determines their suitability to his/her needs. Before making any reservation, the Customer is informed of the nature, destination and terms and conditions of the said reservation mentioned on the Site.
The Customer acknowledges that he/she has received the necessary advice and information to ensure that the offer is suited to his/her needs in order to make his/her reservation with full knowledge of the facts.
3.2. Booking process :
3.2.1 The Customer makes his/her reservation on the Hotel's dedicated website.
3.2.2 The Customer certifies that the information provided is true and accurate.
3.2.3 The Customer must follow a series of steps in order to make a reservation, in particular:
- Search for the dates of stay, the room category, a rate and any special conditions attached to the said rate;
- Selecting one or more additional services such as breakfast (except when the service is already included in the rate mentioned in the previous point);
- Verification of the details of the booking, its total cost, and all the conditions specifically linked to the booking and included in the Special Conditions;
- Enter the Customer's details;
- Enter the Customer's credit card details;
- Consultation and acceptance of the General Terms and Conditions and the Special Terms and Conditions of the Service booked before validating the booking;
- Validation of the reservation.
3.3. Acknowledgement of receipt of the reservation:
An e-mail acknowledging receipt is sent to the Customer. It summarises the contract offer, the Services booked, the price(s), the total amount of the order, the conditions of sale relating to the tariff selected, accepted by the Customer, and the date of the booking.
3.4. Formation of the reservation :
The reservation is deemed to have been made when the Hotel confirms the reservation or when prepayment is made online by credit card.
ARTICLE 4: PRICES
4.1 PRICES OF SERVICES
4.1.1 The prices for booking Services are indicated on the Site and confirmed at the time of booking.
4.1.2. The prices indicated are per room for the number of person(s) selected and the date selected.
4.1.3. Prices are confirmed to the Customer in the Hotel's commercial currency and are valid only for the duration of the stay indicated on the Site.
4.1.4. If the Hotel is debited in a currency other than that confirmed on the reservation, the Customer is responsible for any exchange charges.
4.1.5. All reservations are payable in the local currency of the Hotel, unless special arrangements are indicated on site.
4.1.6. Unless otherwise stated on the Site, additional services (breakfast, broadband WiFi, etc.) are not included in the price and are displayed separately.
4.1.7. The tourist tax shown on the rates page must be paid directly at the Hotel.
4.1.8. Prices include VAT applicable on the day of booking. Any change in the applicable VAT rate will automatically be reflected in the prices indicated on the invoice date.
4.1.9. Similarly, any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.
4.1.10. Conversion into foreign currency is given for information only and is not contractually binding. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from that used at the Hotel, any exchange charges will be borne by the Client).
ARTICLE 5: PAYMENT
5.1 The Customer shall provide his/her bank details as a guarantee for the reservation, except in the case of special conditions or rates requiring prepayment, by credit or debit card (Visa, Mastercard, American Express, Diners Club, etc.), indicating the card number, the date of validity (the card must be valid at the time of the stay) and the visual cryptogram directly in the area provided for this purpose (entry secured by SSL encryption). They must present themselves at the Hotel with the bank card used to guarantee the reservation or make the prepayment. This requirement remains in force even if the reservation was made by a third party on behalf of the Customer. The Hotel may ask the Customer to show proof of identity in order to prevent credit card fraud.
5.2 Payment is debited at the Hotel during the stay, except in the case of special conditions or rates where payment is debited at the time of reservation (online prepayment for certain rates). In the case of a rate that is not prepaid online, the Hotel will ask the Customer to pay a deposit of 25 euros per night upon arrival, in order to guarantee payment of the sums corresponding to the services consumed on site.
5.3 In the event of a "no show" (reservation not cancelled - Customer does not show up) for a reservation guaranteed by credit card, the Hotel will debit the Customer's credit card for the amount of the first night, including tax, as a flat-rate indemnity, and any additional nights of the reservation will be cancelled free of charge unless otherwise specified in the Special Terms and Conditions of the rate reserved. By making a reservation, the Customer expressly authorises the Hotel to debit the Customer's bank card to pay the fixed-rate compensation.
5.4 In the case of a rate subject to online prepayment, the sum paid in advance as a deposit is debited at the time of reservation. This amount includes: the price of the accommodation, the taxes relating to the accommodation, the price of the catering if breakfast is chosen, the taxes relating to the catering and any additional Services selected by the Customer.
ARTICLE 6: CANCELLATION OR MODIFICATION BY THE CUSTOMER
6.1 The Customer does not have the right of withdrawal provided for in article L.221-18 of the Consumer Code, in accordance with article L.221-28 paragraph 12 of the said Consumer Code, which excludes this right for contracts relating to the provision of accommodation services, other than residential accommodation, which must be provided on a specific date or for a specific period.
6.2 The Special Terms and Conditions for the tariff booked specify the terms and conditions for cancelling and/or modifying the booking.
6.3 Reservations with prepayment cannot be modified and/or cancelled. Sums paid in advance, i.e. deposits, will not be reimbursed. In this case, this will be stated in the Special Terms and Conditions for the fare booked.
6.4 Where permitted by the Special Terms and Conditions, reservations may be cancelled or modified directly with the Hotel, whose telephone number is specified on the reservation confirmation sent by the Hotel by e-mail and on the Site.
6.5 If the stay is interrupted, the full amount of the agreed price will be collected. In the case of a reservation with prepayment, no refund will be granted.
6.6 Unless expressly agreed otherwise, the Customer must leave the room before 12.00 noon on the last day of his/her stay. Failure to do so will result in the Hotel charging an additional night at the daily rate in force at the time.
6.7 All reservations are by name only and may under no circumstances be transferred to a third party, whether free of charge or in return for payment.
ARTICLE 7: ACCOMMODATION
7.1 In the event of an exceptional event or of it being impossible to make the reserved room available to the Customer, or in the event of force majeure, the Hotel reserves the right to arrange for the Customer to be accommodated in a hotel of an equivalent category for services of the same nature, provided that the Customer has been informed in advance. Any additional cost of the room, transport between the two hotels and a telephone call shall be borne by the Hotel originally booked.
ARTICLE 8: HOTEL STAY
8.1 In application of the regulations in force in France, the Customer will be asked to complete an arrival form on arrival at the Hotel. In addition, the Customer will be asked to show proof of identity in order to check whether or not he/she must also complete the police form.
8.2 The Customer must behave in a manner consistent with good morals and public order and must comply with the General Terms and Conditions and the Special Terms and Conditions. In the event of non-compliance by the Customer, the Hotel shall be obliged to ask the Customer to leave the Hotel without any compensation and/or without any refund if payment has already been made. If no payment has yet been made, the Customer must pay the full price of the stay (nights used plus nights booked but not yet used) as well as any ancillary services used (breakfast, restaurant, bar, etc.) before leaving the Hotel.
8.3 The Hotel offers free WIFI access of up to 5 Mb. The Customer undertakes not to use its IT resources to reproduce, represent, make available or communicate to the public any goods protected by copyright or related rights without the authorisation of the holders of these rights or in violation of their rights. He/she also undertakes not to use the WIFI access made available for criminal purposes that may damage the Hotel or third parties in any way whatsoever, or contrary to current legislation.
ARTICLE 9: LIABILITY OF THE HOTEL
9.1 The photographs on the Hotel's Internet Site are not contractually binding. Although the Hotel makes every effort to ensure that the photographs, graphic representations and texts reproduced to illustrate the Hotel give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furnishings or possible renovations.
9.2 The Hotel may not be held liable for the non-execution or improper execution of the reservation in the event of force majeure, the fault of a third party or the fault of the Customer, in particular the unavailability of the Internet network, impossibility of access to the Site, external intrusion, computer viruses or in the event of unauthorised prepayment by the credit card holder's bank.
9.3 The Hotel makes every effort to ensure that the Site and its reservation system function properly, but cannot guarantee that they will not malfunction. In the event of a malfunction, the Hotel undertakes to use its best efforts to (i) minimise the unavailability of the Site or (ii) correct any anomalies as soon as possible.
ARTICLE 10: COMPLAINTS
10.1 For any complaint relating to a room reservation, or the Services provided during a stay, the management of the Hotel may be contacted:
For the WARWICK PARIS Hotel:
- by e-mail at email@example.com;
- by telephone on + 33 (0)1 45 63 14 11, ;
- at the postal address of Hôtel WARWICK PARIS located at 5, rue de Berri, 75008 Paris, France.
For the WESTMINSTER Hotel:
- by e-mail at firstname.lastname@example.org;
- by telephone on +(33) 01 42 61 57 46 ;
- at the postal address of the Hôtel WESTMINSTER located at 13, rue de la Paix, 75002 Paris, France.
For the WARWICK REINE ASTRID tourist residence:
- by e-mail at email@example.com;
- by telephone on +(33) 04 72 82 18 00;
- to the postal address of the WARWICK REINE ASTRID tourist residence located at 24/26 boulevard des Belges, 69006 Lyon, France.
10.2 In order to ensure that complaints relating to the non-execution or poor execution of Services are dealt with as efficiently as possible, the Customer is advised to send his/her complaint in writing within 15 days of the date on which the Service concerned was carried out.
ARTICLE 11: FORCE MAJEURE
11.1 Force majeure refers to any event external to the parties that is both unforeseeable and insurmountable, preventing either the Customer or the Hotel from fulfilling all or part of its obligations under the contract. Cases of force majeure or fortuitous events shall be deemed to be those usually recognised by the case law of the French Courts and Tribunals.
11.2 Each party may not be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the costs arising therefrom.
ARTICLE 12: ACCOUNT / PASSWORD
12.1 The Customer is solely responsible for the data communicated when creating their customer account and/or booking a Service. In addition, the Customer is responsible for the use of their account and any reservations made, both in their own name and on behalf of third parties, unless they can demonstrate fraudulent use resulting from no fault or negligence on their part. If the Customer loses his/her login or password, he/she must immediately notify the Hotel at the e-mail address and contact details indicated in Article 10.
ARTICLE 13: RESPECT FOR PRIVACY
13.1 On each form used to collect personal data, the Customer is informed of the mandatory or optional nature of the answers by the presence of an asterisk.
13.2 In the absence of information identified as compulsory, the Hotel may not be able to register a reservation and manage any complaints made by the Customer.
13.3 The information processed is intended for use by the Hotel and the online payment service provider.
13.4 In the context of pre-contractual measures with a view to making a reservation or fulfilling the hotel reservation contract, the Hotel and the online payment service provider shall receive identity data, personal and professional data, and economic and financial information for the sole purpose of making hotel reservations and handling complaints.
13.5 The Customer authorises the Hotel to disclose his/her personal data to the online payment service provider, provided that such disclosure is compatible with the performance of the operations for which the Hotel is responsible under these Terms and Conditions.
13.6 In particular, at the time of online payment, the Customer's bank details must be transmitted by the payment service provider to the Hotel's bank in order to execute the hotel reservation contract. However, the Customer consents to this transfer, which is necessary in order to complete the reservation. The payment service provider, in its capacity as a professional, has undertaken to the Hotel to take all security and data confidentiality measures for said data transfers.
13.7 The Customer has the right to object, free of charge, to the use of his/her personal data for prospecting purposes, in particular for commercial purposes. In accordance with the French Data Protection Act of 6 January 1978, the Customer also has the right to object on legitimate grounds, and the right to query, access and rectify data.
For further details, see the Privacy Notice section accessible on the Site.
13.8 In accordance with article L.223-2 of the French Consumer Code, any Customer who is a consumer and who does not wish to be the subject of commercial canvassing by telephone may, free of charge, register on a telephone canvassing opposition list. This list can be accessed via the following website: www.bloctel.gouv.fr.
ARTICLE 14: PROOF AGREEMENT
14.1 The entry of the required bank details, together with acceptance of these General Terms and Conditions and the Special Terms and Conditions for the tariff reserved, constitutes an electronic signature which has the same value between the parties as a handwritten signature.
14.2 The computerised records kept in the Hotel's computer systems shall be kept under reasonable security conditions and shall be considered as proof of the communications, orders and payments that have taken place between the parties.
14.3 The Customer is informed that his/her IP address may be recorded at the time of reservation.
ARTICLE 15: SETTLEMENT OF DISPUTES
15.1 The contract for the sale of services and the General Terms and Conditions are governed by French law, without prejudice to the right of the Customer who is resident outside French territory to invoke the public policy provisions of his national law.
15.2 In the event of any dispute relating to these General Terms and Conditions or to the performance of the contract, the Customer shall contact the Hotel's management, whose contact details are stipulated in Article 10 above.
15.3 It is hereby specified that the documents forming the contractual commitments between the parties are, in descending order of priority, the reservation made (including the Special Terms and Conditions of the rate booked) and these General Terms and Conditions. In the event of a contradiction between the reservation and the General Conditions, the provisions appearing on the acknowledgement of the reservation made will be the only ones applicable to the obligation in question.
15.4 Mediation: In the event of a dispute concerning the terms of these General Terms and Conditions, and after contacting the hotel management at the following e-mail address
- firstname.lastname@example.org for the WARWICK PARIS Hotel;
- email@example.com for the Hôtel WESTMINSTER; and
- firstname.lastname@example.org for the WARWICK REINE ASTRID tourist residence;
and in the absence of a satisfactory response within sixty (60) days, the Customer may refer the matter to the Association of European Mediators (AME Conso) for a conventional mediation procedure, whose contact details are as follows:
- Postal address: AME Conso, 11 place Dauphine, 75001 Paris
- Via its website: https://www.mediationconso-ame.com
Referral to the mediator may be made within twelve (12) months of the first complaint to the Hotel.
15.5 Finally, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform to facilitate the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.
This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/