Quicktext hotel chatbot Human Resources Manager | Warwick Allerton - Chicago
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Chicago - Human Resources Manager

Job Summary

Responsible for short and long term planning and management of the Human Resources function. Recommend the department’s budget and manage expenses within approved budget constraints.  Major areas of responsibility/ management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll.  Work closely with General Manager in implementing, achieving and maintaining the hotel’s goals and objectives.  Participate in total hotel management as a member of the hotel Executive Committee


Essential Functions

  • 20% | Establish and implement annual objectives for the Human Resources Department, including a departmental mission statement.  Establish, maintain and ensure adherence to all personnel-related policies and procedures. Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.  Apply principles of logical thinking to a wide range of intellectual and practical problems in order to perform and direct many varied and complex tasks.  Interact with employees and guests beyond giving and receiving instructions, emphasizing relationships with supervisor, subordinates, co-workers and guests in completing assignments.  Resolve staff and guest complaints.
  • 20% | Direct and oversee overall hotel recruitment and hiring activities strategies for all exempt and non-exempt positions. Support and uphold hotel philosophy concerning hiring, employee relations, supervision and disciplinary action.  Facilitate, in conjunction with hotel managers, open employee communications to discern grievances and to respond to those grievances in all appropriate manners, including redressing those meriting correction.  Assist in recruitment and interviewing of candidates for all executive positions; conduct wage/salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan.
  • 20% | Provide hotel-wide communication vehicles and interact in courteous and professional manner with all guests, staff and community members.  Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.  Maintain safety and cleanliness of work areas and employee areas, including, but not limited to, the employee cafeteria and locker rooms.
  • 20% | Maintain and coordinate hotel training programs that provide for specific skills training and management/supervisory development, including anti-harassment and anti-discrimination training.  Coordinate human resources activities to hire, train, develop, empower, coach, and counsel.  Coordinate administration of performance appraisals in all departments.  Maintain hotel’s human resources information system so as to provide accurate employee records that comply with all applicable federal, state and local laws.  Monitor hotel’s compliance with all applicable federal, state and local laws.
  • 10% | Oversee and investigate all employee relations and labor-related matters as they relate to federal, state and local employment and civil rights laws, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, Pregnancy Discrimination Act, workers’ compensation and comparable state and local laws, and general human and civil rights.  Must be familiar with the collective bargaining agreements and relevant local labor union(s).  Maintain and administer employment, wage and salary, benefit, OSHA, ERISA, ADA and incentive programs (where applicable).
  • 5% | Participate in the budget process as it relates to staffing, productivity, benefit costs, and employee/labor relations’ costs.  Provide guidelines, direction and support in the administration of the disciplinary process.  Prepare and maintain operating budget.  Monitor staff turnover and recommend changes and improvements. 
  • 5% | Work closely with all Executive Team members in supporting and achieving the hotel’s goals and objectives.


Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Coach and counsel employees and managers.
  • Advise General Manager and Executive Committee of potential human resources opportunities.
  • Initiate and maintain relationships with community leaders.


Specific job knowledge, skills and abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.   
  • Requires good communication skills, both verbal and written.


Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.

  • Must possess basic computational ability.   
  • Ability to access, input, analyze and retrieve information from computers.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA.
  • Leads company’s compliance with all in the above mentioned existing governmental and labor legal requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA
  • Thorough knowledge of wage and salary, employment and benefits administration and payroll.
  • Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Ability to be proactive and reactive to anticipated and sudden changes especially as they relate to the labor situation.
  • Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
  • Ability to work closely with cross state and International counterparts to limit workplace issues due to the multicultural nature of our business
  • Ability to express or exchange ideas by means of the spoken word.  Must be able to verbally convey detailed instructions to employees or guests.
  • Ability to create, implement and monitor hotel and staff goals, strategies and policies.
  • Ability to be resourceful, creative and maintain flexibility.
  • Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.
  • Establishes and maintains company records and reports; able to direct others in the organization and adherence to record-keeping guidelines
  • Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
  • Ability to accept responsibility for actions of others.
  • Ability to manage by example.
  • Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.
  • Ability to converse calmly with irate guests, superiors and subordinates in intense emotional situations.
  • Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
  • Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings.


Physical Demands

  • Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to sit at a desk for up to 6 hours per day.  Walking and standing are required the rest of the working day.  This may include traveling to and from meetings and air travel. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments and locations of the hotel on a timely basis.
  • Must be able to lift up to 15 pounds occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Ability to perceive the nature of sound with or without a correction.  Ability to receive detailed information through oral communication and make fine discriminations in sound.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.  


Qualification Standards

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. College degree preferred.

One to three years of extensive human resources experience (one to two years of management).  Line operations management and labor related experience preferred.

Licenses or Certificates   
PHR or SPHR certification preferred

All employees must maintain a neat, clean and well-groomed appearance per Warwick Hotel standards.

To apply please send your CV or resume to recruiterchicago@warwickhotels.com