Quicktext hotel chatbot Hotel Policies | Warwick Allerton - Chicago
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Hotel Policies

ADA Policy: Warwick Allerton- Chicago is 100% compliant with the Americans With Disabilities Act (ADA). We offer 15 accessible rooms within the Hotel. Please ensure requests reach us by placing it in the comments section of the online reservation form, or by calling us directly at 877-701-8111 after the reservation has been made.

No Gathering Policy and Non-Registered Persons Visitation Policy:
For the well-being and safety of our guests, gatherings and loud disturbances of any kind in the guest rooms or on the guest room floors are prohibited at all times. A gathering is defined as five or more non-registered guests visiting or gathered in the guest room at any time. In the event of a reported disturbance, we will reiterate our policy and ask for compliance. Should the disturbance persist, the guests in violation of our policy will be asked to leave the hotel immediately and without refund. The registered hotel guest(s) is responsible for all persons visiting.  Non-registered guests are not permitted to visit guest rooms or guest room floors between 10pm and 6am. If a registered guest wishes to allow a non-registered guest to visit between 10pm and 6am, they must register the guest to the guest room in advance. If a registered guest violates our non-registered persons visitation policy, we will reiterate our policy and ask for compliance. Should the violation of policy continue, the registered guest(s) will be asked to leave the hotel immediately and without refund. If a guest room is found to be abnormally dirty or if any damages are found, a charge may be assessed to clean the excess or repair the damages. 

Cancellation Policy: All confirmed reservations not cancelled at least one day prior to arrival (defined as 4:00 pm local time day prior) will be the responsibility of the traveller. Cancellations received within the 24-hour period or a “no show” will incur one night’s room and tax charge to be assessed to the credit card on file. Please provide notice of cancellation before 4:00 pm the day prior to arrival to avoid a penalty of one night’s room & tax.

Check In/Checkout for Hotel Guests: Warwick Allerton- Chicago check-in time is from 4:00 pm, and check out time is 11:00 am. The hotel will make every effort to personalise our guests' stays if provided ETA information at the time of reservation. Late check-out requests may be made through the Reception Desk only, and are subject to determination based on Hotel occupancy. Additional charges may apply.

Children’s Policy:  Up to 2 children 12 years and under stay complimentary when sharing a room with up to 2 adults and when using existing bedding. Baby cribs are complimentary: upon request and based on availability.

Deposit/Guarantee: All reservations must be guaranteed for arrival by first night room deposit or guaranteed with a major credit card with expiration date.  The Hotel does not charge the card on file, except on those rate plans confirmed that are Advanced Pay without cancellation permitted, unless the reservation is cancelled within the 24 hour period noted, or a “no show.” The Hotel will not hold any reservation unless secured by the above methods. Upon check-in guests may use another form of acceptable payment for their accommodations.

Early Departure Policy: Rates quoted on the Warwick Allerton- Chicago website are based on check-in date and length of stay shown. Guests checking out prior to their departure date confirmed will incur an “early departure fee” equal to the rate confirmed for one night.

Fitness Centre: The Fitness Centre is available 24-hours a day and is located on the 25th floor.

Hotel Payment Policy: In order for guest accommodations to be confirmed, at the time of check- in sufficient credit credentials for payment of accommodations must be provided through the authorization of a debit or credit card. When a debit or credit card is presented for authorization, please be advised that a credit hold in the amount of guest room charges, applicable taxes and a provision for incidental charges will be placed on the banking account. Cash payment upon check out is acceptable.

Accepted Methods of Payment:
●            Master Card
●            Visa
●            American Express
●            Diners Club
●            Discover Card
●            JCB Card
●            Cash (upon check out)
●            Warwick eGift Cards

In-Room Internet Wi-Fi Connectivity: 

Wireless Internet Access for up to 3 devices including mobile devices and laptops.
●    Standard Wi-Fi Internet Package: Check email + browse the Web for $9.95 USD/24hrs
●    Upgrade bridge for High Speed Internet Package: Check email + browse the Web, Skype Video chat, for + $10.00 USD/24hrs
●    Premium High Speed Internet Package: Skype Video Chat + download & upload photos + Stream video for $19.95 USD/24hrs

Wired Internet Access (select guest rooms and suites)
●    Hard wired High-Speed Internet access: Check email + browse the Web + Video Chat at $19.95 USD/24hrs

Some, but not all, rates or packages at the Warwick Allerton - Chicago  include complimentary or discounted Wi-Fi access.  Please check specific rate plans or packages details to verify inclusions.
We offer complimentary Standard Wi-Fi for guests with a registered profile on warwickhotels.com. Don't have a profile yet? Create your guest profile now >

Minimum Age Requirements: All guests must be 21 years or older to confirm guest room accommodations at Warwick Allerton- Chicago. A valid photo ID must be presented at the time of check-in for age verification. 

Service Animals: Warwick Allerton - Chicago  is Pet Friendly. Cats and Dogs up to 25 pounds are welcome with a maximum of 2 pets per room. Non-refundable $75 cleaning fee per stay. 

Refrigerators: The fee for refrigerators for up to 2 nights will be at $25, $50 for 3-5 nights and $75 for 6 nights or more plus tax. Refrigerators are limited and are on an availability basis and must be confirmed with the Hotel directly.  

Roll Away Beds, Sofa Beds and Connecting Rooms: Rollaway beds are $25 per night plus tax (fee is in addition to 3rd person fee if required). Room type must fit rollaway (note: queen rooms do not accommodate a rollaway) and requests must be confirmed with the Hotel directly. Connecting rooms are limited and must be confirmed with the Hotel directly. Limited king rooms with sofa beds are on an availability basis and must be confirmed with the Hotel directly.

Parking:  Warwick Allerton-Chicago offers valet parking only. A valet attendant will park your car upon arriving at the hotel. Parking is $72 overnight and includes in and out privileges. 

Smoking Policy: Warwick Allerton- Chicago is a 100% non-smoking facility. Smoking is not permitted anywhere within the Hotel. Should it be determined that smoking has taken place in a guestroom, the hotel will charge a $250.00 cleaning fee, placed on the guest folio before or after check-out.

Taxes: 17.4% state & city tax per night.

Third and Extra Person Fees: Room rates are listed for single / double occupancy. Additional adults sharing a room will incur a charge from $25 per night, per person, up to four adults in a room providing appropriate bedding.

Package Handling Policy: There is a weight-based handling fee for all incoming and outgoing packages handled by the Hotel’s Shipping and Receiving Department. 

Handling Fees are as follows:

Item Weight  Fee
Carrier Envelope/Padded Envelope Complimentary
1-10 lbs.  $5.00
11-21 lbs. $10.00
22-41 lbs. $20.00
42-60 lbs $40.00
61 - 100 lbs $60.00
101 + lbs. $1.25 per lb. 
 Pallets  $300.00 each

Hotel will not be liable for any items lost or damaged during storage, shipping, or handling.



Reservations email: res.chicago@warwickhotels.com

Concierge email: concierge.chicago@warwickhotels.com

General Inquiries email: info.chicago@warwickhotels.com