Skip to main content

Denver - Front Desk Agent

Job Purpose:


Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.


Job Responsabilities:


  • Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information. Provide outstanding customer service and name usage in guest interactions.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests. 
  • Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.
  • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations for those guests who approach the Front Desk. Upon check-in inform guest of upgrade/upsell options.


Job Skills:


  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.  
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.  
  • Must possess basic computer skills.
  • General knowledge of the city where hotel is located and its attractions.
  • Extensive knowledge of the hotel, its services and facilities.


Job Qualifications:


Education: High school or equivalent education required. 

Experience: One to two years in a public contact position.

Job Type: Full-time




  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off


To apply, please submit your CV to