Denver - Front Desk Agent

Job Purpose:

 

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

 

Job Responsabilities:

 

• Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information. Provide outstanding customer service and name usage in guest interactions.
• Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests. 
• Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.
• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk. Upon check-in inform guest of upgrade/upsell options.

 

Job Skills:

 

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.  
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.

 

Job Qualifications:

 

Education: High school or equivalent education required. 

Experience: One to two years in a public contact position.

Job Type: Full-time

 

Benefits:

 

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

 

To apply, please submit your CV to  recruiterdenver@warwickhotels.com