Statement from Warwick Hotels and Resorts: COVID-19 Update
Last Update on June 2, 2020
As a valued guest, and Warwick Journeys member, we thank you for your loyalty and trust in us during your travels.
At Warwick Hotels and Resorts, the comfort, safety and health of our guests and colleagues are always our top priorities, and especially in light of the increased uncertainty around COVID-19.
Your Travel Safety
We would like to reassure you that we are supplementing our existing rigorous health and safety protocol with coronavirus-specific guidance, procedures and training. These measures are in place to ensure a safe and comfortable environment for you whenever you visit any one of our hotels and resorts. We continue to monitor information from World Health Organization and Center for Disease Control and local health authorities to ensure that our actions and precautions are comprehensive. Warwick will be consulting with hygiene specialists and recognized health and industry advisors in establishing and changing health and safety protocols and procedures.
Since the guidance from WHO and CDC and local health authorities may change from time to time, you should check our website periodically prior to your planned stay to see any updates or changes.
Warwick Cares Program
Our Health and Safety Commitment:
The safety, health and well-being of our guests and employees are very important to us.
We are taking enhanced preventative measures to comply on cleaning and hygiene. Extensive protocols, upgraded training and new cleaning procedures with sanitizing products have been added to our existing housekeeping practices in front of house, guest rooms and all other areas.
We take great care to ensure your stay with us is safe, clean and comfortable.
Warwick cares about safety and hygiene
Warwick Hotels and Resorts has implemented new norms and enhanced cleaning practices throughout its operations to provide guests and employees alike with a safe and clean environment and peace of mind when staying within our properties.
- Guest Rooms: new procedures focused on intense cleaning to include rigorous and specific sanitization of high touch areas by trained employees whilst minimizing interactions
- Public Spaces: new arrangements have been made to public areas and sitting facilities for movement control and to respect physical distancing guidelines. Signage is displayed to communicate the various distancing protocols when circulating throughout the hotel. An increase of cleansing and disinfecting of public space and high touch areas has been implemented.
- “Behind the scenes”: increased frequency of cleaning and focus on high-touch areas is equally implemented in back of house areas. Ongoing trainings on the latest sanitizing procedures, protocols related to physical distancing and usage of personal protective equipment (PPE) are also being provided to our staff members.
Warwick Journeys is pleased to inform its members that moving forward, their status will remain and be guaranteed until December 31, 2022.
We extend to our Warwick Journeys members full flexibility when booking the Member Exclusive Rate and being able to change or cancel their booking up to 4.00pm at local destination on the day of arrival.
We want to ensure our members will travel with peace of mind and confidence while staying at Warwick Hotels and Resorts.
Your Travel Flexibility
Booking Warwick Hotels and Resorts in Confidence:
With free cancellation and changeable reservations, we remain fully committed to providing you the most flexibility in your travel plans. In light of current circumstances, we are extending greater flexible booking options:
- Existing reservations. For guests attempting to cancel an existing reservation on a non-refundable rate arriving on or before June 30, 2020, guests can change the reservation for an alternative stay date within one year of the original arrival date. If the new travel date rates are higher, Guests are subject to pay the prevailing rate.
- New Reservations. We have set up a couple of options that allow you to book your next reservation with the peace of mind to know you have flexibility.
- Guests booking our Best Full Flexible Rate - available on our website only - may cancel or change without penalty up to 4pm local time the day of arrival.
- Guests booking our Best Flexible Rate when booked direct will be able to cancel or change their reservation up to 11.59pm local hotel time, the day prior to arrival without penalty.
- Guests booking our Advance Purchase Flexible Rate will not be required to prepay their stay, and can cancel without penalty up to 11.59pm local hotel time, the day prior to arrival when booking a participating Warwick Hotels.
- For all meetings, group bookings and business & social events please contact the hotel’s sales office for alternative arrangements.
- These above mentioned changes apply to direct bookings only. Please kindly contact our hotel’s reservations team or go to www.warwickhotels.com to make any changes to your reservations.
- For any bookings through third parties such as Online Travel Agencies, wholesaler agencies please contact the booking providers and/or representatives.
In some exceptional circumstances and due to travel restrictions, your booking may have been cancelled. We invite you to check your booking status by visiting our online booking website.
We recognize and appreciate your trust in us, and we endeavor – now more than ever - to provide you with peace of mind when you choose Warwick Hotels & Resorts.
Rest assured that at Warwick Hotels & Resorts, we understand that customers feel some uncertainty and anxiety about booking future travel. Therefore, we trust that our temporary changes in pricing and cancellation policy brings you comfort.