Quicktext hotel chatbot Hotel Policies | Warwick Melrose Dallas
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Hotel Policies

Check In/Check out for Hotel Guests: Warwick Melrose Dallas check in time is 3:00 pm, and check out time is 12 noon. The hotel will make every effort to personalise our guests' stays if provided ETA information at time of reservation. Late checkout requests may be made through the front desk only, and are subject to determination based on hotel occupancy. Additional charges may apply.

No Gathering Policy and Non-Registered Persons Visitation Policy:
For the well-being and safety of our guests, gatherings and loud disturbances of any kind in the guest rooms or on the guest room floors are prohibited at all times. A gathering is defined as five or more non-registered guests visiting or gathered in the guest room at any time. In the event of a reported disturbance, we will reiterate our policy and ask for compliance. Should the disturbance persist, the guests in violation of our policy will be asked to leave the hotel immediately and without refund. The registered hotel guest(s) is responsible for all persons visiting.  Non-registered guests are not permitted to visit guest rooms or guest room floors between 10pm and 6am. If a registered guest wishes to allow a non-registered guest to visit between 10pm and 6am, they must register the guest to the guest room in advance. If a registered guest violates our non-registered persons visitation policy, we will reiterate our policy and ask for compliance. Should the violation of policy continue, the registered guest(s) will be asked to leave the hotel immediately and without refund. If a guest room is found to be abnormally dirty or if any damages are found, a charge may be assessed to clean the excess or repair the damages. 

Early Departure Policy: Rates quoted are based on check-in date and length of stay shown. Guests checking out prior to the departure date confirmed will incur an early departure fee.

Cancellation Policy: All confirmed reservations not cancelled at least one day prior to arrival (defined as 3:00 pm local time day prior) will be the responsibility of the traveller. Cancellations received within the 24-hour period or a “no show” will incur one night’s room and tax charge to be assessed to the credit card on file. Please provide notice of cancellation before 4:00 pm the day prior to arrival to avoid a penalty of one night’s room & tax.

Deposit/Guarantee: All reservations must be guaranteed for arrival by first night room deposit, guaranteed with a major credit card with expiration date. The hotel does not charge the card on file unless the reservation is cancelled within the 24 hour period noted, or a “no show.” The hotel will not hold any reservation unless secured by the above methods. Upon check in guests may use another form of acceptable payment for their accommodations.

Smoking Policy: Warwick Melrose Dallas is a 100% non-smoking facility. Smoking is not permitted anywhere within the hotel. Should it be determined that smoking has taken place in a guestroom, the hotel will charge a $250.00 cleaning fee, placed on the guest folio before or after check-out.

Pet Policy:  Warwick Melrose Dallas does not accept pets with the exception of service animals. 

Third and Extra Person Fee: Room rates are listed for single / double occupancy. Additional adults sharing a room will incur a charge of $20 per night, per person, up to four in a room.

Roll Away Beds, Sofa Beds and Connecting Rooms: Roll away beds are $20 per night plus tax (fee is in addition to 3rd person fee if required). Room type must fit rollaway (note: Double/Double rooms do not accommodate a rollaway) and requests must be confirmed with property directly. Connecting rooms are limited must be confirmed with property directly.

Children’s Policy: Children 12 and under are free if using existing bedding. Rollaway fee applies if required (note: Double/Double rooms do not accommodate a rollaway). Cribs are complimentary.

Tax, Fee & Service: Applicable 6% state and 7% city tax with a 2% Tourism Public Improvement District (TPID) Fee. The TPID Fee of 2% is subject to a 7% city tax.  

The daily Urban Retreat Fee of $20 (plus tax) provides guests with a large array of exclusive services and amenities:

  • Free access to high-speed internet
  • Complimentary bottle of water upon arrival 
  • Access to the Hotel's Fitness Center
  • Access to the Hotel's Swimming Pool
  • 10% discount on selected treatments at Le Spa by Warwick Melrose
  • 5% discount when visiting the Landmark Restaurant 

Minimum Age Requirements: All guests must be 18 years or older to confirm guestroom accommodations at Warwick Melrose Dallas. A valid photo ID must be presented at the time of check in for age verification. Accommodations with access to mini bar alcohol will only be granted to those guests with a valid ID confirming 21 years of age or older. Any guest who does not meet the minimum legal drinking age of 21 will be denied any room service that includes alcohol.

Hotel Payment Policy: In order for guest accommodations to be confirmed, at the time of check in sufficient credit credentials for payment of accommodations must be provided through the authorisation of a debit or credit card. When a debit or credit card is presented for authorisation, please be advised that a credit hold in the amount of guest room charges, applicable taxes and a provision for incidental charges will be placed on the banking account. Cash payment upon check out is acceptable.

Accepted Methods of Payment:

  • Master Card
  • Visa
  • American Express
  • Diners Club
  • Discover Card
  • JCB Card
  • Cash (upon check out)
  • Warwick eGift Cards

 

Fitness Centre: The fitness centre is available 24-hours a day and is located on “B” level.

PLEASE CONTACT US IF WE CAN ASSIST WITH GUEST QUESTIONS:

Reservations email: res.dallas@warwickhotels.com

General Inquiries email: info.dallas@warwickhotels.com