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Warwick Cares Program

Update November 2nd

 

Introduction

Warwick Hotels and Resorts (WHR) is committed during the COVID-19 health crisis to follow the health and safety guidelines and best practices for the hotel industry in accordance with Center for Disease Control (CDC) guidelines, and the American Hotel and Lodging Association.

These new initiatives on hotel cleaning practice, social interactions, and workplace protocol will ensure transparency throughout our guest’s journey. Our approach with enhanced protocols, policies, procedures and training are designed to provide peace of mind to both our guests and staff members.
 

Guest Arrival

  • When arriving at the Resort, our guests will be dropped off at the front entrance door.  If the guest has their own transportation, the security at the front entrance gate will advise the guests where to park.  If there is a line (queue) on the front drive, we recommend each guest practice social distancing and remain at least six feet away from other groups or people not traveling with them. 
  • If the guest is in need of assistance with luggage, the bellman will handle the request with gloves and other appropriate Personal Protective Equipment (PPE). Each bell cart will be sanitized between guests.
  • Entry to the Resort will be clearly marked for appropriate social distancing, and where possible, encourage a one-way guest flow.
  • Hand sanitizers are stationed for your use.  

 

The Islands of The Bahamas are re-opening our borders and welcoming international travelers back to our beautiful island nation. The health & well-being of our residents and visitors is our number one priority, and we are putting even greater emphasis on making sure The Bahamas is safe and clean for all to enjoy.

 

Here you will find information on our phased Tourism Readiness and Recovery Plan, as well as important forms and links related to traveling throughout The Bahamas.


Below are the entry requirements:

  • All travelers will be required to complete an electronic Health Visa found via: https://travel.gov.bs/
  • Visitors, returning Bahamians and residents arriving after Nov. 1 must upload negative results of a COVID-19 RT-PCR (Swab) Test with their Health Visa application. Results cannot be older than seven (7) days old.
  • Travelers entering The Bahamas after Nov. 1 will be given a rapid COVID-19 antigen test upon arrival. Those presenting negative results do not have to vacation in-place and are free to explore the country.
  • Guests staying longer than five days/four nights are required to take a second rapid COVID-19 antigen test.
  • At airports and seaports, travelers will be required to wear a face mask in any situation where it is necessary to enforce physical distancing guidelines, such as when entering and transiting air and sea terminals, while navigating security and customs screenings, and at baggage claim.
  • HubbCat APP will be installed on every arriving visitor or returning Bahamian and resident’s telephones for purposes of contact
  • Travelers who show symptoms of COVID-19 may be transferred to an area away from other passengers for further testing and evaluation.

 

Government protocols are evolving on a regular basis, please visit www.bahamas.com/travelupdates for the latest information. For real time update in entry requirements for visiting The Bahamas, please visit https://nassaulpia.com/lpia-coronavirus-updates/


Visitors must practice physical distancing measures (3 to 6 feet), wear personal protective equipment (PPE) such as face masks when appropriate, and practice regular handwashing. Failure to wear a face mask is subject to a fine of $200 or imprisonment.  Travelers will be required to wear a face mask in any situation where it is necessary to enforce physical distancing guidelines, such as when entering and transiting air and sea terminals, while navigating security and customs screenings, at baggage claim and in public spaces.

 

You will find information on our phased Tourism Readiness and Recovery Plan, as well as important forms and links related to traveling throughout The Bahamas; more detailed information and guidance on travel requirements and safety precautions being implemented by The Bahamas are available at http://bahamas.com/tourism-reopening.

 


Parking

  • The Resort has an onsite complementary parking lot available, which the guest can use for self-parking. 

 

Reception / Front Desk

  • Signs within the lobby will clearly mark the appropriate path to the reception desk to include place holders to encourage one-way guest flow and social distancing between guests in line (queue).
  • To minimize opportunity for gathering at the elevator, we will assign lower floor rooms prior to moving to higher floors. All room keys prior to being provided to our guests will be completely sanitized and out of circulation for a minimum of 24 hours. 
  • Partitions will separate guest / agent at each station.
  • Employees will wear a face mask or face cover and gloves.
  • Hand sanitizers are stationed for your use.  
     
  • Check in process:
    •      Pre-Paid Reservation
      •      In efforts to avoid a cluster of guests at the Reception, we will provide an *Express Check-In for all guests with pre-paid reservations based on room availability: 
      •      For guests arriving between 9:00 AM – 2:00 PM - You would be required to report back to the Reception between the hours of 2:00 PM – 6:00 PM same day to complete your registration.  
      •      For guests arriving between 2:00 PM – 6:00 PM - You would be required to report back to the Reception between the hours of 6:00 PM – 10:00 PM same day to complete your registration.
      •      *Express Check-In is optional
    •      Non-Prepaid Reservation will require full registration upon arrival
      During the check in process:
      •      Each guest will be asked for their email address with consent allowing us to electronically provide hotel receipts.
      •      Credit Card authorization and Express Check Out forms will be completed to minimize interaction with our guests. 
  • Prior to departure, the hotel will reach out to our guest regarding expected departure time allowing the hotel to confirm transportation needs and minimizing gathering on the front drive. 

 

Elevator

  • In an effort to minimize gathering around elevators, we will be assigning rooms on lower floors first allowing for use of stairs as an alternative. Within the elevator we will provide instructions minimizing contact to include: signage, use of hand sanitizer, tissues used to press the elevator control button and designated areas for standing.

 

Rooms

  • We have adopted a policy of “keep right” in the hallways for guests and staff to minimize interaction.
  • Within the guest room, we have enhanced and thorough cleaning protocols including a 24 hour waiting period between guests. All linens and high touch areas have been thoroughly cleaned with chemicals aimed at COVID-19 prevention. 
  • Housekeeping services have been modified for guest staying more than 1 night including the suspension of daily cleaning (rooms will be cleaned upon check out) unless specifically requested by our guests to minimize interaction.
  • We have removed unnecessary items for each guest room to avoid high touch surfaces, and some of the high touch items will be available upon request at reception and will be single use as compared to our traditional standards. 
  • Coffee Machines will be available in guest rooms, and all requested amenities will be placed outside guest room door upon request.
  • Amenities will be placed outside the room door upon request for longer stays.


Concierge

  • Please visit reservation concierge services each morning between the hours of 9:00am & 4:00pm for assistance in making dinner reservations for Verandah, Abbiocco, Tings on a Stick and Edgewater Grill. 
  • Partitions will separate guest / agent at each station.
  • Employees will wear a face mask or face cover and gloves.
  • Hand sanitizers are stationed for your use.  

 

Food and Beverage

  • During this time, we have suspended buffet service in all our restaurants in compliance with local government regulations. 
  • Outlets floor plans and seating arrangement have been revised to allow for physical distancing.
  • We have removed all items from tables to avoid high touch surfaces. These items will be available upon request. 
  • Physical menus have been discontinued and replaced by versions easily available on personal mobile devices.
  • This hotel offers limited take-out service. Details will be provided by hotel reception / front desk. 


Facilities

  • Fitness Centre – To minimize interaction, we will allow only limited guests in our fitness centre at one time and reservations must be made prior to using the facility to allow for additional cleaning by our staff, and managing time allocation between visits. Scheduling will be made upon arrival.
  • Pool – Swimming pool seating will be reconfigured to allow at least six feet of distance between our guests. 
  • Hot Tub – To minimize interaction, we will allow only 4 guests with six feet of distance
  • Spa –To minimize interaction, we will allow only limited guests in our spa services at one time and reservations must be made prior to using the spa. 


Guest Laundry

  • Our Laundry service will remain available during this time period, and efforts have been made to ensure COVID-19 guidance is achieved. To use this service, obtain laundry bag and valet form from the guest room closet. Place completed form in the laundry bag along with clothing.  The bag must be placed on the main entrance door and phone the Reception for collection. Cleaned clothes will be dropped outside guest room upon request from the guest once they return to their room.